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Frequently Asked Questions
The juice...
Are your fragrances genuine?
Are your fragrances genuine?
Yes. Every bottle is 100% authentic and guaranteed. They are full retail versions and have not been used as testers. The only difference is the outer packaging may be slightly damaged.
What is the difference between EDT and EDP?
What is the difference between EDT and EDP?
Think of it like coffee strength. Eau de Parfum is the double shot — richer, longer lasting. Eau de Toilette is the smooth flat white — lighter, fresher, easier to wear every day. Both delicious, just a matter of taste.
What happens if the smell isn't what i remember?
What happens if the smell isn't what i remember?
Fragrance is like memory...sometimes it surprises you, memories fade, reformulations happen, and sometimes a scent just feels different than we remember.
What we can promise is that every fragrance we sell is 100% authentic. If you feel something’s “off,” we’ll happily test it independently. If it turns out to be faulty, we’ll replace or refund you straight away. If the fragrance is confirmed as authentic, we'll send back to you.
Packaging
Why do the boxes get damaged?
Why do the boxes get damaged?
During shipping or storage, boxes sometimes get scuffed, dented or scratched. Naturally High Street Brands don't want to sell damaged stock — we do.
Does a damaged box affect the fragrance?
Does a damaged box affect the fragrance?
Not at all. The juice inside is perfect, fresh, and identical to what you’d find in-store. Often the juice here is fresher then most stores product as 90% of the packaging gets damaged on the way from the factory to the stores, then comes straight to us for sale.
What kind of “damage” should I expect on the box?
What kind of “damage” should I expect on the box?
A dented corner. A scuff. Maybe a scratch. Sometimes, no box at all. But here’s the thing: we never sell damaged bottles. The juice is always perfect — because perfume is about the scent, not the cardboard it came in.
Can I buy gift sets even if the box is damaged?
Can I buy gift sets even if the box is damaged?
Yes!...and honestly, most people tear the box open anyway. The fragrance inside is untouched, so your gift still says luxury, even if the cardboard whispers “imperfect.”
Scent Outlet
Why choose Scent Outlet?
Why choose Scent Outlet?
Because you get the fragrance you love, at an excellent price, while helping reduce waste and give a bottle of fragrance another chance at making someone happy.
What if I’m not happy with my order?
What if I’m not happy with my order?
We stand by our promise. If something isn’t right, we’ll make it right.
Please check out refunds, or returns policy in the footer, i'm sure you'll find it very fair.
Where are you based?
Where are you based?
We are based in Manchester, in the Trafford Park industrial district and unfortunately have no physical stores, we purely sell online to keep the prices low.
What happens to perfumes you don’t sell?
What happens to perfumes you don’t sell?
We haven’t had that problem yet. But if it ever happens, we’ll do what any fragrance lover would — wrap them up for staff Christmas presents and spread the joy.
